Shipping Policy
Our shipping services span across the globe, covering the majority of countries worldwide. Specifically, we provide shipping to the United States, Canada, the United Kingdom, New Zealand, Australia, South Korea, Japan, countries throughout Europe, Thailand, and Mexico. This list is not exhaustive, as we continuously work to extend our reach to ensure that no matter where you are, you can access our unique, handcrafted products. We partner with a network of reliable shipping carriers to deliver our items efficiently and safely to your doorstep. Estimated shipping times for our products are detailed on their respective pages, designed to keep you informed every step of the way. At our core, we are committed to making our high-quality, made-to-order products accessible to as wide an audience as possible, celebrating the joy of craftsmanship in homes around the world.
- Shipping Charges: These are calculated based on the total weight of your order and the chosen shipping method, not including applicable sales tax.
- International Orders: Our services currently span the mentioned regions, with plans to expand our shipping destinations in the near future. We are committed to making our unique, handcrafted products available to a global audience.
Return & Exchange Policy
- Cancellations: For orders that have not yet been shipped, we support a full refund. This policy ensures our customers have flexibility and peace of mind during the purchasing process.
- Custom Items: As our products are predominantly handcrafted and made to order, handcrafted cannot be refunded. It is imperative to double-check the spelling of names and selected finishes when placing. Once production has begun, we cannot accept cancellations or returns for these personalized pieces.
Quality Issue Handling
Given the handmade nature of our products, slight variations are inherent and contribute to the uniqueness of each item. We strive for excellence in every piece we create, but we kindly ask for your understanding in the event of minor discrepancies. Should you encounter any issues with incomplete or missing items in your order, please contact us at support@craftssky.com within 7 days of receiving your products. We are fully committed to resolving your concerns promptly and ensuring your satisfaction.
Contact Us
For any questions or further clarification regarding our shipping and returns policy, or to learn more about our handcrafted, made-to-order products, please do not hesitate to get in touch with us at support@craftssky.com.